Shortcut your set-up & launch sooner with Thinkific's onboarding packages

Additional onboarding packages offer peace of mind while you launch and give you the the opportunity to talk to Thinkific Onboarding Specialists about your unique needs.

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Do I need an onboarding package?

Not all course creators on Thinkific require additional onboarding packages. Others who intend to use complex Thinkific features, have unique purchase workflows or want the added security of having a central point of contact could benefit from onboarding packages.


What is a Launch Preparedness Review?

A Launch Preparedness Review (or LPR) is a review of your Thinkific site and course settings, followed by a 30-minute call with you to recap the results of the review. We want to make sure you have your Thinkific site set up ready for the optimal student experience.


What's the difference between my onboarding call on the Pro Plan and these packages?

There are more touchpoints with an onboarding specialist with these onboarding packages. You also receive a Launch Preparedness Review on any onboarding package which is not available to Pro Plan customers. 


I'm looking for a custom plan!

Check out our Enterprise Pricing to see if this matches your needs.

Apply for a package

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Onboarding package FAQs

Get extensive support and an account manager for big launches or migrations

6 MONTH PACKAGE

$4,500

Features:

Up to 3 hours of total support time with your dedicated Onboarding Specialist consisting of:

3 calls with a Launch Specialist

Launch Preparedness Review

Features:

Up to 15 hours of total support time with your dedicated Account Manager
consisting of:

A dedicated Account Manager to provide centralized support

Support available via direct emails to the Account Manager, and calls when needed

Launch Preparedness Review

Features:

3 MONTH PACKAGE - MOST POPULAR

$2,250

More assistance and the convenience of a dedicated account manager

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Ideal for those who know what they are doing and could use a sounding board for ideas

GETTING STARTED

$450

USD ONE TIME*

USD ONE TIME*

USD ONE TIME*

Up to 30 hours of total support time with your dedicated Account Manager
consisting of:

A dedicated Account Manager to provide centralized support

Support available via direct emails to the Account Manager, and calls when needed

* PRICES ARE IN ADDITION TO MONTHLY OR ANNUAL SUBSCRIPTION PAYMENTS FOR YOUR THINKIFIC PLAN

What if I don't use all my hours?

The hours quoted above are estimates. You have up to that many hours to spend with your Thinkific specialist during that time period and any unspent hours with be forfeited. Should you require more hours, you can reach out to our team.

 

I'd like migration or set up services!

The above onboarding packages are ideal for course creators who want to know best practice and optimal setup. If you are looking for more hands-on launch support, you can explore our Thinkific Experts.


Why do you only offer up to three or six months of Support?

Launching an LMS can be daunting. In our experience, set up and launch requires more support as you become fluent in Thinkific and understand how you can best use the platform. Maintenance and ongoing support tends to taper off as you become self-sufficient. You will always have access to our general Support team while on any Thinkific package.

 

If you anticipate needing an Account Manager long term, please let us know.

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Launch Preparedness Review

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Onboarding package pricing: